Returns/Exchanges

We want you to love your LoFli balls. If something isn't right, this Returns and Refunds Policy explains what you can return and how. It applies to orders placed at lofliballs.com with Reed & Haines LLC, doing business as LoFli Balls ("LoFli," "we," "us"), and is part of our Terms of Service.

30-day returns

You can return unused balls in their original packaging within 30 days of delivery for a full refund of the product price.

• Balls must be unused, clean and in resellable condition.
• Return the whole pack or bucket you bought, with its original packaging.
• Balls that have been used can't be returned unless they're defective (see below).

How to start a return

1. Email support@lofliballs.com with your order number and the items you'd like to return.
2. We'll reply within 2 business days with return instructions and the address to send them to.
3. Pack the items securely and ship them back within 14 days of receiving our instructions.

Please don't send items back without contacting us first. Returns sent without our instructions may not reach us or be processed.

Return shipping

For change-of-mind returns, you're responsible for the cost of return shipping. We recommend a trackable service, since we can't refund items that don't reach us. If we sent you the wrong item or your item is defective, we cover return shipping.

Refunds

We'll inspect your return within 3 business days of receiving it and email you to confirm. Approved refunds go back to your original payment method. Depending on your bank or card issuer, it can take another 5–10 business days for the refund to appear.

Standard shipping on your original order was free, so there's nothing deducted from your refund for it.

Exchanges

Want a different size (say, softballs instead of baseballs) or a different pack size? Email us and we'll help you swap it. The quickest way is usually to return the original under this policy and place a new order.

Damaged, defective or wrong items

If your order arrives damaged, a ball is defective, or we sent the wrong item, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, whichever you prefer, at no cost to you. We may ask you to send the item back, and if so we'll cover the return shipping.

Items bought from Amazon or other retailers

This policy covers orders placed at lofliballs.com. LoFli balls bought on Amazon or from another retailer need to be returned through that retailer under their return policy.

Late or missing refunds

If we've confirmed your refund and you haven't seen it after 10 business days, check with your bank or card issuer first, since processing times vary. If you still need help, email us at support@lofliballs.com.

Questions

Email support@lofliballs.com. We're happy to help.